Shipping & Click and Collect
Shopping Information
We offer a variety of shipping options based on the delivery location. Please check the estimated price for shipping on the product page or when you add the product to the cart.
Free Shipping for all orders above $499
For a limited time, we are offering free shipping for all orders including $499 and above Australia wide. This offer excludes bulky items such as substrates and large carbon filters etc. Simply add the items to your cart to estimate the shipping costs.
Domestic Shipping
- Standard Delivery (AustPost, Couriers Please, Startrack, etc.)
- Standard shipping is your average shipping service, it is not shipped quickly overnight at expensive rates. Many couriers refer to their standard shipping service as a standard ground service, which normally comes with a reasonable shipping time and full tracking, so both the sender and receiver can see where the package is at. Standard shipping is a cost-effective delivery option for small to large boxes.
- Nationwide
- We ship throughout Australia.
- Expected Delivery time
- The Sydney Metro area estimated delivery time is usually 1-2 working days.
- Other areas have a delivery time within 2-9 working days depending on location.
- Regional delivery is approximately 5-14 working days.
- Dispatching Time
- Orders placed before 12 pm (Australian Eastern Time, Sydney) on Weekdays, are dispatched the same day or else next working days.
- Free shipping (Australia)
- We offer free shipping for all orders, of which the total amount is $499 or above. This offer excludes bulky items and dangerous goods such as substrates and large carbon filters etc. Simply add the items to your cart to estimate the shipping costs on the cart page.
Express Delivery (AusPost only)
- Need your parcel to be delivered next working days?
- Send it with Express Post for simple and cost-effective next working days delivery. Express Post remains our fastest postal delivery option.
- Nationwide
- We ship throughout Australia.
- Expected Delivery time
- The Sydney Metro area estimated delivery time is usually 1-2 working days.
- Most items are delivered within 1-4 working days (remote areas can take significantly longer).
- Dispatching Time
- Orders placed before 12 pm (Australian Eastern Time, Sydney) on Weekdays, are dispatched the same day or else next working days.
- Free shipping
- Not applicable.
Click and Collect [Available from Mon - Fri, 10am - 4pm]
- For Click and Collect, when you buy products, choose shipping methods as “Lidcombe Warehouse Pick Up” on the checkout page. You can pay online, or you can pay at the store as well.
- Please check our business hours before visiting.
- All items listed are usually in stock and ready for collection on the same working days.
- Please contact us to confirm stock availability.
- Or please email and confirm your pickup time.
[NOTE: Afterpay isn't available for in-store purchases.]
International Shipping
Hydro Experts is committed to providing you with an easy and affordable shipping experience. We offer international shipments across most countries, so as long as they meet the criteria for importation within your region. We use different courier services like Australia Post, UPS, FedEx & TNT. The delivery time is different and is based on the courier service used.
Please be aware that you are responsible for paying any taxes or customs charges imposed by your local government on incoming packages- this includes duties, customs charges, tariffs and any other fees associated with importing products from overseas.
Hydro Experts is not responsible for return shipping costs in the event of warranty issues and/or damage caused by shippers/logistics companies. If you receive an order that has been refused entry, we will refund all product expenses but not shipping charges incurred when receiving it-sorry.
Note: For overseas order(s), we only accept payment via bank transfer or PayPal. If you prefer the invoice to be sent directly to your PayPal, please provide us with your PayPal ID.
Click here for International Shipping.